SHOP POLICY (Quick Hits)
Reach us via E-MAIL
We ship worldwide. For contiguous U.S. orders, Free Shipping is available for orders totaling over $100. **Additional flat fees apply to oversized items. Details below.
We accept Visa and Mastercard
Returns are allowed within 30 days of invoicing. More info below.
SHOP POLICIES (Full)
PAYMENT: Prices are shown in US Dollars. Visa and Mastercard are accepted.
MAKING CHANGES/DELETIONS TO YOUR ORDER: If you have to change your order, please e-mail us as soon as possible with your full order number in the subject line with precisely what you need changed. Orders are usually shipped out the same business day. We cannot guarantee we will catch your e-mail before the shipment goes out. We highly recommend you triple-check your order details before submitting it. We are in the PST time zone.
USING PROMO CODES: If you are a registered customer, you can enter the promo code on the "Review Cart" page. If you want to buy as a Guest, please enter in the promo code at the Payment stage. If you enter it on the "Review Cart" page the site might generate an error.
STOCK: If you are able to order the item, that usually means the item is in stock, If, on occasion, the item actually out of stock, we will e-mail with options or offer a refund, if your card was charged.
SALES TAX: Due to new laws, sales tax will be charged to customers in some states in the USA. International orders will still be exempt from sales tax.
**NEW SHIPPING FEES ON OVERSIZED BOXES: Due to the pandemic-related supply chain issues, we have been experiencing a unprecedented rise in shipping costs.
Beginning November 1, 2022, we will be implementing an additional $10 fee on wheels, rims, forks and other items that may require an oversized box (per box/unit) even if they qualify for "free shipping"
ALASKA & HAWAII: There is no Free Shipping or Flat Fee rate for these states. Sorry. We will contact you with a shipping cost AFTER we receive your order. Make sure you include an e-mail or phone number where we can easily reach you at. We DO NOT offer quotes in advance.
CANADIAN ORDERS: Flat charge of $20.00 for shipping. This does not include any taxes and duties, Canada may charge. (FREE SHIPPING if order is over $150 except if the box is oversized. Oversized boxes will be charge $10 per box. Usually items such as rims, wheels, forks, fender and large racks/baskets need oversized boxes)
Use the "Extra Info" step to also add any special shipping requests, such as expedited shipping, signature required at delivery or special handling. Our shipper may charge additional fees for these services.
INTERNATIONAL ORDERS: Minimum shipping charge is $25, so please consider what you are ordering is worth the high charge for shipping. Actual shipping charge is determined by destination and weight or box size. We will contact you with a shipping cost AFTER we receive your order. Make sure you include an e-mail or phone number where we can easily reach you at.
Use the "Extra Info" step to also add any
special shipping requests
, such as expedited shipping, signature required at delivery or special handling. Our shipper may charge additional fees for these services.
We DO NOT offer quotes in advance. International orders usually take a few extra days to leave our warehouse.
Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email us for a Return Authorization Number (RA#) and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Except for shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of the purchase price