To help us answer your questions quicker, please copy and paste this text into an e-mail and fill out for us.

Customer and Item Information:
Customer name:______________ Date:__________
I am a consumer / bike shop / distributor / sponsored racer
Product Description: (Model, size, gear ratio, etc.)

Where was it bought:

Date of purchase:

Do you have the receipt (Y/N)?

Model of bike installed on (if part has been installed)

Description of Problem: If this is an issue with a cassette, please include the following information.
1. Who installed the cassette?
2. Was a new chain installed with the cassette? If not, yes you will have problems.
3. What model chain are you using?
4. What model of rear wheel and/or hub?
5. What kind of rear derailleur (make, model, # of speeds, cage length)?
6. What kind of shifters (make, model, # of speeds)
7. How many miles (if any) have been ridden on this cassette.
Please describe in detail, the problem(s) occurring. (like if the chain is misshifting, are they misshifting on only a certain cog?)

All returns must go to the place of purchase. If it is a mail order, we will arrange a return. Please do not try to return a product to us without a return authorization number from us.